Table of Topics
- Our Comprehensive Wide-ranging Entertainment Portfolio
- Protection Framework and Regulatory Protocols
- Payment Infrastructure and Transaction Solutions
- Multi-level Incentives and VIP Program
- Mobile-based Gaming Experience System
- Client Relations and Support Methods
Our Complete Wide-ranging Game Portfolio
On roostino, we have assembled created a extensive library surpassing 3500 certified game games from the iGaming industry’s most respected content developers. Our system includes games from Evolution, PP, Net Entertainment, Micro Gaming, and more than 4-0 additional suppliers, making certain every single gaming session delivers real playing value.
Our team categorize our entire games into distinct segments for effortless access. Slots enthusiasts discover both classic traditional three-reel types and modern digital slots with innovative features including falling reels, expanding wildcards, and cluster pay pays. Classic game aficionados access multiple versions of blackjack, wheel games, baccarat, and poker games, each featuring diverse game variations and stake ranges to accommodate various gaming preferences.
| Video Slot Games | Over 2400 | PP, NetEnt Studios | 96.2% |
| Live Dealer Studio | 180 plus | Evolution Gaming, Ezugi | Ninety-eight point five percent |
| Classic Games | Over 320 | MG, PlaynGO | 97.8 percent |
| Jackpot Gaming Slots | 95+ | RT, Yggdrasil | 94.5 percent |
| Unique Options | Over 210 | Hacksaw, Spribe | Ninety-five point nine percent |
Live Dealer Dealer Studio Offering
Our entire live dealer casino infrastructure functions through exclusive studios streaming in HD definition with professional croupiers running real-time gaming. We have operate 24/7 streaming across multiple geographical regions, featuring dedicated tables with personalized wager ranges. Evolution’s Lightning games, First Person offerings, and game show types like Crazy Time game and Monopoly Live Live constitute the foundation of this segment.
Security System and Licensing Requirements
Roostino Gaming runs under regulatory authority of Curacao eGaming, permit reference 8048 JAZ, provided by the Authority of Curacao. The compliance framework requires adherence to stringent business protocols, routine testing of random outcome number mechanisms, and transparent financial practices. Our entire operation passed its most current regulatory assessment in January 2024, successfully fulfilling every regulatory requirements.
We have utilize 256-bit SSL security across every user data transmission points, identical to the same protection protocols employed by worldwide bank organizations. Member details is kept segmented within safe servers positioned in ISO certified facilities. Our technical staff executes vulnerability assessments every quarter, partnering with external security companies to identify and fix possible security gaps before they can affect player safety.
Banking System and Transaction Options
Financial transactions at our site process through various pathways, accommodating both traditional standard financial solutions and current digital currencies. We have maintain agreements with reputable transaction processors to guarantee transaction dependability and favorable processing rates.
- Bank and payment card options: V, Mastercard payments with immediate funding processing and 3-5 operational day cashout processing
- eWallet solutions: Skrill wallet, Neteller, eco Payz featuring same day payout processing for verified members
- Direct bank wire transfers: Standard SEPA transfers and wire transfers accommodating higher transaction volumes with advanced protection measures
- Digital currency methods: BTC, ETH, LTC, Tether payments enabling instant deposits and 24-hour cashout processing times
- Voucher solutions: PSC and localized prepaid options for private deposits without banking information disclosure
| Card Payments | 10 EUR | Five thousand euros | Real-time | Zero |
| eWallet Services | €10 | 10000 EUR | Real-time | No fees |
| Bank Transfer | Fifty euros | Fifty thousand euros | One to three days | No fees |
| Cryptocurrency | 20 EUR | 25000 EUR | 15 mins | Blockchain fees |
Account Processes
Account verification adheres to standardized KYC standards. Players submit state-issued identification, evidence of address dated within three calendar months, and payment method means validation when requested. The compliance team processes submissions within 24 hours during working weekdays, accelerating the cashout procedure for authenticated members. This entire protocol complies with AML regulations and safeguards both our platform and our users from fraud actions.
Structured Rewards and Loyalty Program
Our platform structure the VIP scheme across 7 advancing levels: Bronze tier, Silver, Gold level, Platinum level, Diamond level, Royal, and Elite. Each individual level provides particular perks including expedited payout times, dedicated account management, birthday rewards, and special event access. Members earn VIP credits through real money gameplay, with every ten euros staked producing 1 point regardless of game type.
Status advancement happens auto when score thresholds are achieved. Bronze members begin their progression, while Elite level requires accumulating 500,000 points per year. Advanced statuses obtain personalized reward systems, exclusive invites to land-based gatherings, premium gifts, and customized gaming parameters. Our rebate program returns a percentage of overall losses weekly, with amounts varying from 5 percent at Bronze level to 20% at VIP Elite status.
Portable Entertainment Platform
Roostino’s portable infrastructure operates through responsive HTML5-based framework, eliminating the necessity for standalone software installations. Players reach the complete entertainment catalog through smartphone browsers on iOS, Android devices, and tablet gadgets. The UI modifies automatically to display sizes, maintaining functionality across devices extending from compact smartphones to large tablet devices.
Our entire mobile system features simplified menu menus, touch optimized game control systems, and efficient payment systems. Page load times generally less than three full seconds on 4G mobile networks, with game sessions seamlessly moving between platforms through our advanced account synchronization system. Members beginning a play session on PC can carry on identically on portable device without disruption or session losses.
Customer Service and Support Options
The support system operates constantly through numerous contact options. Members connect with qualified support staff via live messaging, electronic mail correspondence, and phone hotlines. Mean answer durations average 90-second seconds for live chat messaging during peak periods and four full hours time for electronic inquiries.
- Live chat messaging assistance: Available in EN, German language, FI, Norwegian language, and French language with direct contact to qualified agents trained in player management, technical troubleshooting, and financial assistance
- Email support system: Specific addresses for common questions, VIP member assistance, complaints handling, and system difficulties with assured reply within a single business weekday
- Comprehensive FAQ section repository: Organized into sections addressing sign-up, KYC, bonuses, gaming, payments, and responsible play with searchable features and routine content refresh
- Telephone support: Area-specific numbers for European members operating Mondays through Friday with longer hours, delivering telephone support for detailed matters demanding detailed explanation
We store detailed logs of all available customer interactions, enabling support staff to view conversation logs and provide appropriate assistance during follow-up communications. Our problem escalation processes route unresolved problems to specialized units within 24 hrs, making certain continuing issues get suitable specialist or management focus. Player service metrics receive monthly assessment, informing ongoing enhancements to our support protocols and staff education courses.